Bell & Canvas (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, store, use and protect your personal data when you visit our website, make an enquiry, book accommodation, hire equipment, or otherwise engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.
We may collect and process the following personal information:
Name
Email address
Telephone number
Postal address
Booking and accommodation details
Event attendance information
Payment information (processed securely through third-party payment providers)
Vehicle registration details (where applicable)
Emergency contact information (where required)
Communications and correspondence with us
We do not store full payment card details.
We use your information to:
Respond to enquiries.
Process bookings and reservations.
Deliver accommodation and event services.
Manage customer accounts and payments.
Communicate important booking updates.
Meet legal and regulatory obligations.
Improve our services and customer experience.
Send marketing communications where you have opted in to receive them.
We process personal data under one or more of the following lawful bases:
Contractual necessity.
Legal obligation.
Legitimate business interests.
Consent (where required).
We will never sell your personal information.
We may share your information with:
Event organisers where accommodation is booked as part of a specific event.
Accommodation partners, venues, campsites and landowners where required to fulfil your booking.
Payment providers.
IT and software providers who support our business systems.
Regulatory authorities where legally required.
All third parties are required to protect your information in accordance with applicable data protection laws.
Your information is stored securely using password-protected systems and reputable cloud-based services.
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While we strive to protect your information, no method of transmission over the internet is completely secure.
We only retain personal information for as long as necessary to:
Fulfil our contractual obligations.
Meet legal, accounting and tax requirements.
Resolve disputes.
Enforce our agreements.
When information is no longer required, it is securely deleted or anonymised.
We may contact you regarding:
Existing bookings.
Important event updates.
Future accommodation opportunities.
Products or services similar to those previously purchased.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link contained within marketing emails.
Under UK GDPR, you have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict processing.
Object to processing.
Withdraw consent where applicable.
Request transfer of your information to another provider.
To exercise any of these rights, please contact us directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve the user experience.
Bell & Canvas uses cookies to:
Ensure our website functions properly.
Understand how visitors use our website.
Improve website performance and user experience.
Monitor website traffic and visitor behaviour.
We use Google Analytics and similar services to understand:
Number of visitors.
Pages viewed.
Time spent on the website.
How visitors found our website.
Where possible, IP anonymisation is enabled to help protect visitor privacy.
Analytics information is aggregated and does not identify individual users.
You can control and delete cookies through your browser settings.
Most web browsers allow you to:
View stored cookies.
Delete cookies.
Block all cookies.
Block cookies from specific websites.
Please note that disabling cookies may affect website functionality.
If you have any questions regarding this Privacy Policy or how we process personal data, please contact:
Bell & Canvas
Email: hello@bellandcanvas.co.uk
